Client Testimonials

Client Testimonials

"Nichols Family Agency has always felt like exactly that a family. Every agent in that office is not only incredibly helpful but so very kind while doing it. I cannot recommend them enough!"

- Emery B.

"Helpful and prompt"

- Darlene M.

"Excellent customer service. Thank you!"

- Jan G. 

"Everyone is so friendly and helpful at this office. Thank you for promptly taking care of our family's needs!

- Tereasa T.

"Went in person. They were friendly, answered all my questions. Help add a vehicle. I'm very happy and it's convenient."

- Bobbie S. 

"Scott is always helpful in answering all my questions and concerns. He's the best!

- Alice S.

"I'm very pleased how quick the Nichols team responds."

- Ashley K.

"You are all very kind and extremely quick with responses. Thank you!"

- Clarisa W.

"Quick, efficient, friendly, gave me all the info I needed without overwhelming me."

- Emily S.

"Always easily able to convey needs and concerns with ease. Needs are always met with solutions."

- Shane H.

"I am so happy to have discovered this family insurance agency. They have helped me with home and auto policies. I've referred them to friends, family, and my real estate clients. Top quality service and super friendly staff. 10 stars!!!"

- Nadine M. 

"Always there for your clients. Staff are friendly and helpful. Takes time to answer any questions you may have. I would definitely recommend you."

- Mary B.

"The neighborhood-friendly helpful business particularly appeals to us."

- Frank F.

"Always available to answer questions. Very helpful with life's challenges."

- Norma G.

"Great communication, helpful, and informative to get us the information needed."

- Aaron S.

"This agency is amazing!! Can't say enough great things. Always responsive, personable, and supportive. Would highly recommend."

- Shari S.

"They were great ensuring the builder of my new home received the insurance binder in a timely and professional manner. I always feel they are looking out for my interests."

- Maria F.

"Scott and the staff at the Nichols Family Agency are great! They have provided my family with excellent service, insurance, rates, and advice! I highly recommend them!"

- Bruce M.

"I highly recommend Nichols Family Agency in Wilsonville. Scott and his staff have always provided top notch service that is not only personable but super responsive and helpful!

- Jean B.

"Excellent service-always available, very responsive and knowledgeable."

- Scott C.

"The Nichols Family Agency has been a pleasure to work with over the last few years. Scott and the staff are always friendly and very responsive. They are patient when explaining coverages and options and you never feel like they are rushing or talking you into something that doesn't feel right. I know when I call, I'll talk to someone live, not a machine and if they have to research something and call me back, they always do. I've recommended Nichols Family Agency to friends and colleagues and they always provide me with positive feedback on their experience with Nichols team."

- John K.

"Great family owned business. Prompt, friendly, and helpful. Feel they are looking out for my best interest."

- Julie B.

"Excellent service regarding all of my questions and concerns. Communication is top notch. Scott and Jill have consistently provided updates and changes to my policies."

- David S.

"Easy to deal with and saved me money on my car insurance."

- Mariella B.

"Nichols Family Agency continues to offer great customer service! I used the roadside assistance for the first time and it was great!

- Janis S.

"I think it's great. My questions have always been addressed and answered. Love doing business with this company. They are quick and attentive."

- Marie A.

"Amazing customer service! Updated my plan very quickly and answered all my questions."

- Debra S.

"Scott is very responsive, informative, and honest. He is always available and committed to my best interest. Excellent choice for insurance!

- Carisa D.

"Nichols Family Agency has exceeded my expectations with very interaction, Fast, friendly, and terrific follow through. I high recommend them!

- Chris S.

"Scott and his team are extremely responsive. They respect your time and get things done I would highly recommend them for all your needs. This year we have needed to add and make many changes and very time I call or text they take care of our families needs. Call them you won't disappointed!!!

- Nicole G.

"Great company with great people. Patient, responsive, and informative. They take the time to find the right policies for you. They are also very supportive of the local community. Scott and his team are a pleasure to work with!

- Rob S.

"Scotts and Nichols Family Agency have been a reliable, responsive, and a trustworthy insurance partner for our family. We have worked with Scott through the purchase of two homes, and he has been a great resource for all of our questions and concerns.

- Brian H.

"Always great service and the Nichols Team are quick to answer all of our questions. I highly recommend Scott and his team."

- Brian B.

"Scott is amazing! He was super easy to work with, very knowledgeable and organized, and was able to get us a great rate on a couple of policies. I would definitely recommend working with him!"

- Brian K.

"I had a great experience working with Scott and his team! They definitely lead with kindness!"

- Rick W. 

"It was a pleasure doing business with Scott. He even suggested how I could save more money in the future."

- Dennis D.

"Very helpful though their hands are tied insurance is way to stinking expensive $372 a month for two vehicles is outrageous!"

- Chad D.

"Nichols Family Agency is so great! They are so quick to get back to me and help me with every question or issue I have!"

- Ericka K.

"Janis from the start has been so great to work with. I came with so many questions, and scenarios as I was switching cars, motorcycles, and adding a home insurance plan. She just was patient and responded quickly and always no pressure. Her follow up is amazing. I have had quotes, etc... but never had follow of any sort, and was tossed between a few people. From start to finish this was an easy transfer to come over, and I give Janis full credit."

- Dennis C.

"Everyone here is so easy to contact and work with! If that isn't enough, we have three young drivers with cars aged 18-22, and adding them to our policy was SO MUCH MORE AFFORDABLE than any other options we looked at! Thanks Scott and Co!!"

- Julie H.

"Trevor and the team at Nichols Family Agency have been such a great consultant and broker for our personal auto needs, our home insurance and our rental property. We value what they do for us and also what they do in their community! Thank you!"

- Aaron S.

"Trevor and the rest of the team at the Nichol's agency have been an absolute pleasure to work with! I'd strongly recommend their services to my friends and family as I know that I truly am in good hands here."

- Derrick D.

"Scott and the entire team at Nichols Family Insurance are always pleasant and very responsive to our questions and needs. When we switched carriers, they were able to provide better coverage and saved us several hundred dollars a year. The agency is also very involved in the Wilsonville community, thank you, it's nice to see a business give back to the community that supports their business. I highly recommend Scott and his team of insurance professionals!"

- Brian B.

"I am happy to be signed up with the Nichols Family Agency. Scott is very responsive and proactive. We have communicated on the phone, text and email through the week and weekend. Him and his team really do their best to make any stresses or complications of insurance as easy as possible.

I highly recommend the Nichols Family Agency - give them a call."

- Socrates A.

"The Nichols Family Agency treats you first class. Scott and team ask great questions, get to know your needs, and make recommendations that fit your needs and your budget. I continue to recommend my friends and family members to their agency and know that they will be treated right. Thank you for your service to my family, friends, and our community."

- Mark H.

"Nichols family agency is the best insurance agency I have ever used . Scott, Jill and Janis are a top notch team. Every time I have called in or emailed, I have received fast and professional service. They are a team that cares about me and my family. I appreciate and trust them . I highly recommend them!"

- Erica O.

"Nichols Family Agency does awesome and diligent work on behalf of their customers (and potential ones). I experienced them to do extensive research into various options, have excellent communication & follow-through, as well as quick responses. This was so very much appreciated and felt like truly top-notch service. They made a process that would normally feel a bit stressful and tedious, seem "easy" and with some fun laughs along the way (job well done, Jill)! Thank you again for the stellar service...cheers!"

- Stacey H.

"The Nichols Family Agency is great. I hadn't changed insurance providers ever before, but they made it easy and saved us a lot of money. Their service is great. And I appreciate that they care so much about their community. Keep up the good work!"

- Dominic M.

"Scott Nichols and the Nichols Family Agency have been a reliable, responsive and a trustworthy insurance partner for our family. We have worked with Scott through the purchase of two homes, and he has been a great resource for all of our questions and concerns."

- Brian H.

"Very thoughtful and thorough service. Presented all options that worked best for our situation. I would highly recommend Nichols Family Agency to anyone. Very positive experience. No pressure at all to move forward if it doesn't make sense for your particular situation. Scott and his team are professional through and through. Give them a call as part of your due diligence."

- John K.

"Scott and Nichols Family Team are some of the best in customer service in the industry. Insurance is something that can get complicated as it covers a broad area around our day to day lives. They continue to provide a personal touch in an industry that can be very hands off. Nichols Family Agency was the best choice for me in serving my families tough demands."

- loesterreich

"Scott Nichols is a warrior for his customers and friends. Nobody works harder than him and his team. His business and taking care of his customers is his number one priority. He has taken the time to get to know my family personally, by knowing our needs he has increased coverages and saved us a lot of money. Over our first year with the Nichols family, Scott has constantly shown his level of dedication to his customers and his responsiveness to claims/questions. Give Scott a chance and he will shine for you and probably save you some money and stress. Insurance is not fun, Nichols Family Insurance makes the insurance issues easier and comforting."

- Jeff P.

"Scott and his team are amazing to work with. Great customer service. Several times we needed to make changes and they are always on top of it and always easy to reach. Scott goes out of his way to help you however you need. You are not just a policyholder, you are a valued client. Highly recommend them!"

- Melissa W.

"Scott and his team are amazing! I have never had an insurance agent be so available and quick to answer questions. If you don't get an answer when you call, you get a call back within minutes. I had a lot of questions when switching my policies to them and Scott answered them all with ease and patience. I love their eagerness to help and answer all questions and needs."

- Tammy T.